Terms and Conditions – Out on the Thames

Effective Date: [01/01/2025]
Last Updated: [01/12/2025]

These Terms and Conditions (“Terms”) govern your use of the website www.outonthethames.co.uk (the “Site”) and any services provided by Out on the Thames (“we”, “us”, “our”).

By accessing this Site, requesting a quote, or booking our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

1. About Us

Out on the Thames provides private boat hire and event experiences on the River Thames.

Contact Details:
Email: info@outonthethames.co.uk
Phone: 07403 359912

2. Use of the Website

You agree to use this Site:

  • For lawful purposes only

  • In a way that does not infringe the rights of others

  • Without attempting to disrupt or damage the Site or its security

We reserve the right to suspend or terminate access if these Terms are breached.

3. Quotes, Bookings & Payments

3.1 Quotes

  • Quotes provided via the Site or email are indicative and subject to availability

  • Prices may change until a booking is confirmed

  • Quotes are valid for a limited time unless stated otherwise

3.2 Booking Confirmation

  • A booking is only confirmed once we have issued written confirmation

  • A deposit or full payment may be required to secure the booking

3.3 Payments

  • Payment terms will be communicated at the time of booking

  • Failure to make payment may result in cancellation

4. Cancellations & Refunds

4.1 Customer Cancellations

  • Cancellation terms will be provided at the time of booking

  • Deposits may be non-refundable unless otherwise stated

  • Late cancellations may result in partial or full charges

4.2 Operator Cancellations

We reserve the right to cancel or reschedule services due to:

  • Unsafe weather or river conditions

  • Mechanical issues

  • Safety concerns

  • Events beyond our reasonable control

In such cases, we will offer a reschedule or refund where appropriate.

5. Passenger Responsibilities

Passengers must:

  • Follow all safety instructions provided by crew

  • Behave responsibly and lawfully

  • Comply with capacity limits and safety regulations

  • Avoid actions that may endanger themselves, others, or the vessel

We reserve the right to refuse boarding or terminate a booking without refund if behaviour is unsafe, abusive, or illegal.

6. Alcohol & Conduct

Where alcohol is permitted:

  • Responsible consumption is required

  • Drunken or disorderly behaviour will not be tolerated

  • Illegal substances are strictly prohibited

Failure to comply may result in early termination of the service without refund.

7. Health & Safety

Participation in boat hire and river activities involves inherent risks. By booking, you acknowledge:

  • You are medically fit to participate

  • You assume responsibility for personal belongings

  • You follow safety instructions at all times

Life jackets or safety equipment must be used where instructed.

8. Liability

To the fullest extent permitted by law:

  • We are not liable for personal injury, loss, or damage caused by customer negligence

  • We are not responsible for loss or damage to personal property

  • Our liability is limited to the amount paid for the service

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

9. Intellectual Property

All content on the Site, including text, images, logos, and design, is owned by or licensed to Out on the Thames and may not be reproduced, copied, or distributed without prior written consent.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content, availability, or practices, and access them at your own risk.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use personal data.

12. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to weather conditions, river authority restrictions, strikes, or acts of God.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

14. Changes to These Terms

We may update these Terms at any time. Updated versions will be posted on the Site with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated Terms.

This website is hosted by 3LOCAL LTD, a company registered in England and Wales (Company Number 16598862). Write to us at: Lynch Lane Offices, 79 Lynch Ln, Weymouth, DT4 9DN, United Kingdom.
3local Ltd is not responsible for the accuracy or legality of any content displayed on this site. Report abuse or inappropriate content.

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